Win/Win: Conflict Resolution Skills for REALTORS®
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Win/Win: Conflict Resolution Skills for REALTORS®

6 PDP Credits – 3/4 day

As a professional REALTOR®, encountering conflict is certain. While the conflict itself may be unavoidable, the hostility, anger, frustration and litigation, which may arise because of the conflict, is not.

Conflict can be either personal or interpersonal. This course will focus exclusively on interpersonal conflict issues, involving one-to-one interaction to provide learners with a complete understanding of how and why conflicts arise.

By the end of this course, the learner will be able to:

  • understand the causes of conflict;
  • manage their environment to prevent conflict from escalating;
  • explore various guidelines for creating open dialogue; and
  • learn how to use the four-step problem-solving model.

Learners will leave with the skills, insights and techniques to enable them to effectively resolve conflict situations that they may encounter in their work as a REALTOR® or managing broker. Learners will also receive a Professional Toolkit with relevant forms and web links, plus some tools to help them further understand and explain conflict situations.

Instructor:

Contact your local member board for course availability and registration.